Field Technical Support Representative-Moorestown, NJ (100% an onsite role)

Field Technical Support Representative
Location: Moorestown, NJ (100% an onsite role)
Duration: Contract (Long Term)
Rate: DOE

MUST BE USA CITIZEN

Provides on-site field support to customers. Performs basic installations, repairs, upgrades and
maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or
software for engineering support.


Essential Job Functions:

• Provides on-site field support to customers including installation, and servicing and repairing of systems and
  equipment.
• Answers customer questions and resolves issues. Refers other issues/questions to appropriate
  personnel/service area/manager for follow up, testing and troubleshooting.
• Assists in instructing customers in the operation and maintenance of systems/equipment.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analyses and prepares reports on system problem trends and issues.
• Assists in applying engineering principles and practices as they relate to system design, process flow and/or
  discrete modeling.
• Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to
  compile information for the overall solution design.
• Assists in translating the engineering design into software design and development of test plans to verify logic of
  new or modified technical programs.
• Performs testing of the final product and works with the client's engineers to assure that the product performs as
  planned.
• Assists in the design of basic technical programs for projects or enhancements to existing programs.
  

Basic Qualifications:

• Three or more years of field support experience

• Experience working with the company's hardware, software and equipment products
• Experience working with customer technology and support requirements
• Experience working with process and/or system design concepts
• Experience working with appropriate programming languages, operating systems and software
• Experience working with engineering principles and practices
  

Other Qualifications:

• Interpersonal skills to work with customers and other unit personnel
• Analytical and problem solving skills
  

Communication skills:
Time management and organizational skills
Ability to resolve non-complex hardware and equipment problems