Field Service Engineer

Connexion Systems + Engineering

Research Triangle Park, NC, NC

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JOB DETAILS

SKILLS

Analysis Skills, Analytical Chemistry, Automation Systems, Best Practices, Biomedical Engineering, Biotech and Pharmaceutical, Business Growth, Calibration, Communication Skills, Compensation and Benefits, Computer Skills, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Driver's License, Electricity, Emerging Technology, Environmental Chemistry, GLP (Good Laboratory Practices), GMP (Good Manufacturing Practices), Gas Chromatography-Mass Spectrometry (GC-MS), High Performance Liquid Chromatography (HPLC), Identify Issues, Instrumentation, Instrumentation Engineering, Laboratory, Laboratory Management, Lifting Equipment, Liquid Chromatography-Mass Spectrometry (LC-MS), Maintenance Services, Microsoft Office, Microsoft Windows 2000, Microsoft Windows 7, Microsoft Windows Operating System, Microsoft Windows XP, On Site Support, Organizational Skills, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Process Validation, Record Keeping, Regulations, Regulatory Compliance, Regulatory Requirements, Service Delivery, Set Goals, Technical Support, Technical Training, Willing to Travel, Writing Skills

LOCATION

Research Triangle Park, NC, NC

POSTED

30+ days ago

Field Service Engineer

Location: Research Triangle Park, NC

Salary: $70 - 87K (plus bonus variable component)

Responsibilities

Perform diagnostic troubleshooting, repairs, and routine maintenance on a variety of complex analytical instruments, including:

HPLC, GC-MS, LC-MS systems from Agilent, Thermo Fisher, Waters, SCIEX, Shimadzu, Bruker, PerkinElmer, and others

Flow cytometers from BD Biosciences, Beckman Coulter, Thermo Fisher, Sony Biotechnology, and others

Liquid handlers and automation systems from Tecan, Hamilton, Beckman Coulter, Agilent, PerkinElmer, and others

Other laboratory instrumentation utilized in biotech, pharmaceutical, chemical, and environmental industries

Conduct preventative maintenance and calibration to ensure instruments meet manufacturer specifications and regulatory requirements.

Collaborate with scientists, lab managers, and technical teams to identify and resolve instrument performance issues.

Maintain detailed service records, calibration logs, and compliance documentation for audit readiness.

Provide technical support and training to end-users on proper instrument operation and best practices.

Assist in the installation and qualification (IQ/OQ/PQ) of new analytical instruments.

Stay up to date on emerging technologies, troubleshooting methods, and industry regulations.

Ability to travel up to 25-50% overnight within the assigned territory.

Be a customer-oriented professional, acting as a promoter of in customer laboratories and proactively driving business growth.

Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs and improve response times.

Serve as a communication link between the customer and the company to ensure effective service delivery and strong client relationships.
Requirements

Strong mechanical, electrical, and troubleshooting skills for analytical instrumentation.

Ability to diagnose complex system failures and implement solutions efficiently.

Excellent verbal and written communication skills to explain technical concepts to both experts and non-experts.

Strong organizational skills with attention to detail and compliance.

Ability to work independently and manage multiple service requests.

Ability to perform occasional lifting of equipment

Ability to work independently within a customer location while maintaining a high level of service.

Experience and Education

Associate or bachelors degree in engineering, Instrumentation, Analytical Chemistry, Biomedical Engineering, or a related field (or equivalent experience).

5 years of hands-on experience servicing and troubleshooting laboratory instruments in biotech, pharma, chemical, or environmental industries.

Prior experience with HPLC, LC-MS, GC-MS, or automation systems is highly preferred.

Experience with vendor software (e.g., MassLynx, Xcalibur, Empower, OpenLab, FlowJo, CytExpert, or equivalent) is a plus.

Knowledge of GLP/GMP compliance and industry regulations is desirable.

Well-developed PC skills, including Windows 2000/XP, Windows 7, Windows 10, and Microsoft Office Suite.

Possess a valid drivers license.

***Sciex experience required.

Compensation and Benefits

· Based on experience
· Bonus compensation plan based on company, team, and individual success against set goals.
· Health, Dental, Life & Disability, FSA, HRA 401k, etc.

About the Company

Connexion Systems + Engineering

Connexion is an award-winning professional staffing firm that strives to be the unrivaled staffing solution for job seekers by expertly connecting talent with opportunity. Over the last 20 years Connexion has built the most admired team of staffing experts in the industry. We give back, change lives and offer unconditional support to the candidates we represent.

Put Connexion's 20 years of experience to work for you! Our professionals have unrivaled relationships and contacts with the hiring managers, human resources team and decision makers at the most desirable companies to work for.

Don't let your resume get lost in an inbox, Connexion's recruiting team will advocate on your behalf to get you the job you want

COMPANY SIZE

500 to 999 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1999

WEBSITE

https://www.csetalent.com/

Field Service Engineer

Connexion Systems + Engineering

Research Triangle Park, NC, NC

About the Company

Connexion Systems + Engineering

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