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Experienced Manufacturing Customer Service Representative Needed - Direct Hire # 835072

Bonney Staffing

Sanford, ME

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JOB DETAILS
SALARY
$24–$26 Per Hour
SKILLS
Analysis Skills, Biology, Communication Skills, Continuous Improvement, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), Identify Issues, Manufacturing, Microsoft Excel, Multitasking, Network Support, On Site Support, Order Processing, Organizational Skills, Partner Sales, Problem Solving Skills, Process Improvement, Product Pricing, Purchase Orders, Quality Assurance, Record Keeping, Sales, Sales Support, Salesforce.com, Service Delivery, Telephone Skills, Time Management
LOCATION
Sanford, ME
POSTED
30+ days ago

Manufacturing Customer Service Superstar Needed ASAP! Salary + Benefits + Growth and Training Opportunities 

Urgently hiring Customer Service Representative in Sanford!

Job Title: Customer Service Representative
Pay: $24 - $26 per hour
Hours: Full-time, Monday to Friday, daytime hours
Start Date: ASAP

Looking for a rewarding career with growth potential and a supportive team environment? Join a reputable company as a Customer Service Representative in Sanford, ME, and make an impact every day.

As a Customer Service Rep, you'll be the vital link between our company and our valued customers, sales teams, and partners, ensuring seamless communication and satisfaction. You'll work closely with engineering, manufacturing, and sales departments to support customer needs, process orders, and resolve issues efficiently.
What You’ll Do
As a Customer Service Representative, you will be responsible for:
  • Handling incoming phone calls and online inquiries from end users, service technicians, and sales professionals in a courteous and professional manner.
  • Supporting a network of independent manufacturer’s sales representatives and sales partners by processing quotes and purchase orders with accuracy.
  • Logging call data and information into CRM or ERP systems, such as Salesforce, to maintain accurate records.
  • Coordinating with engineering personnel to obtain necessary product or technical information requested by customers or field technicians.
  • Providing product, pricing, and warranty information to ensure customer needs are met promptly.
  • Managing warranty calls and ensuring customer inquiries, including troubleshooting and service incidents, are resolved efficiently.
  • Upholding the company’s quality assurance and customer satisfaction programs through timely and effective problem resolution.
  • Supporting initiatives to identify waste and improve processes using Lean tools to enhance service delivery and operational efficiency.
  • Collaborating with team members to improve workflow and eliminate root causes of recurring issues.
  • Performing other duties as assigned by supervisors to support overall team success.
What You’ll Bring:
  • MUST HAVE: Minimum of 5 years of experience supporting a sales team at a manufacturing or life sciences company.
  • MUST HAVE: Knowledge of Salesforce (or similar CRM) and demonstrated familiarity with contracts and bids.
  • An associate’s or bachelor’s degree in business or related field (highly preferred).
  • Excellent communication skills to interact professionally with diverse stakeholders.
  • Experience with international orders and shipments is a plus.
  • A high energy level with strong organizational and multi-tasking skills.
  • Proficiency in Microsoft Excel.
  • Good analytical skills, attention to detail, and the ability to work under pressure and meet deadlines.
  • Ability to work independently with minimal supervision.
Why Join Us in Sanford?
  • Enjoy a competitive hourly rate with opportunities for advancement.
  • Be part of a dynamic team dedicated to excellence and continuous improvement.
  • Gain valuable experience supporting a wide range of customer needs in a supportive environment.
  • Benefit from comprehensive employer-provided health and prescription coverage, with options for retirement savings plans.
Location & Schedule
This position is on-site in Sanford, ME, with standard daytime hours, offering a stable and engaging work environment.
Ready to Take the Next Step?
If you're eager to start a rewarding career as a Manufacturing Customer Service Representative in Sanford, apply today or contact our recruiting team to learn more. Don’t wait — we’re hiring now!

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About the Company

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Bonney Staffing