This role oversees the enhancement of the resident experience in areas like Artful Dining, Zestful Activities, and Heartfelt Care, ensuring exceptional service aligned with core values. It involves managing daily operations of assisted living and memory care communities, supervising staff, and fostering a positive, customer-focused environment. Responsibilities include budgeting, staffing, staff development, compliance with regulations, and resolving resident or family concerns promptly. The position requires hands-on involvement in resident care when needed, maintaining safety standards, and acting as essential personnel during emergencies. The individual must demonstrate strong leadership, decision-making, and organizational skills, with a focus on continuous improvement and team motivation. Qualifications include a high school diploma or GED, 2-4 years of relevant experience, and appropriate licenses or certifications. Proficiency in computer systems and excellent communication skills are essential. The role demands physical activity and adherence to safety and regulatory protocols.