Entry Level Customer Service Advisor

Based in Salem, OR, Trinity Concepts Inc. exists to bring people and opportunity together. We focus on hiring individuals who are ready to learn and we are looking for an Entry Level Customer Service Advisor to join our customer service advisor crew. The Customer Service Advisor will essentially foster positive relationships with clients and employ strategic sales and customer service techniques.

Primary Responsibilities of the Entry Level Customer Service Advisor

• As a Customer Service Advisor you will execute direct day to day customer service requests from clients while leaving a lasting impression and driving sales
• Support service changes such as account upgrades, adjustments and renewals
• Clearly explain and guide customers while providing expertise solutions to their questions and concerns
• Flag complex service issues and escalate to senior support, sales or technical teams
• Collaborate with associate Customer Service Advisors to meet performance goals and share best service delivery and sales practises
• Represent our brand partners with professionalism, enthusiasm and a commitment to high quality customer service delivery
• Join ongoing Customer Service Advisor learning sessions to stay updated on latest services updates, sales and campaign plans

Skills and experience of the Entry Level Customer Service Advisor

• A high school diploma or GED equivalent 
• Previous experience in sales or customer service is preferred but not mandatory
• Basic knowledge of sales and customer support techniques
• Communication skills with the ability to interact with a variety of clients 
• Problem solving skills 
• Comfortable using digital tools and softwares to track sales and customer service data
• Empathetic and committed to delivering high quality service 
• Capable of managing customer requests