Customer Experience Coordinator
A&Z MARKETING, INC
Los Angeles, CA
AZ Marketing Inc., a sales and marketing firm, is hiring an Customer Experience Coordinator to deliver efficient Frontier Internet and TV consultations in Cypress. The Customer Experience Coordinator will streamline needs assessment, accelerate appropriate service matching, and coordinate rapid implementation, ensuring high-speed Internet tiers, TV bundles, and Wi-Fi coverage perform as promised.
As an Customer Experience Coordinator, your sales training will focus on identifying the sweet spot of Internet speed tiers for modern households. The Customer Experience Coordinator will then provide efficient, solution-focused sales service that ensures every Orange County customer is equipped with reliable, high-speed Frontier Fiber.
Responsibilities of the Customer Experience Coordinator
- Serve as the first point of contact for Frontier Internet and TV customers, delivering clear, professional responses that build trust.
- Guide customers through service options, positioning premium Internet tiers, TV bundles, and streaming add‑ons as tailored solutions.
- Support customers with basic troubleshooting steps that resolve common connectivity or streaming issues while reinforcing Frontier’s sales credibility.
- Record customer needs and service updates to ensure consistent follow‑up and coordinated support across communities.
- Identify upsell opportunities by recommending complementary services such as whole‑home Wi‑Fi, streaming integrations, or premium channel packages.
- Partner with Customer Experience Coordinators to strengthen customer relationships, drive sales enrollments, and meet sales performance targets.
Qualifications of the Customer Experience Coordinator
- High school diploma or GED preferred.
- Experience in customer experience or sales is a plus.
- Good at multitasking between customer needs and supporting the sales objectives.
- Calm and helpful under pressure, maintaining excellent customer experience.
- A genuine passion for creating smooth and friendly customer experiences while helping to drive sales.
About the Company
A&Z MARKETING, INC
Open since November 4th, 2016, GLR Marketing has already doubled in size with no plans of slowing down! By finding a niche in face to face new customer acquisitions and leadership development, Fortune 100 and 500 firms hire us to represent their brand, bridge the gap between client and consumer and set them apart from the competition. Almost everything we do is on a persona face to face level. Where billboards, commercials, and telemarketing fails, GLR Marketing thrives.
Why would companies choose to work with us and not use their own trained sales team? Character. A lot of what we do and how we do it is based on character and being relentless. We actually recommend you read Relentless: From Good to Great to Unstoppable by Tim Grover to understand just what we mean. When opening our firm, expanding from North Carolina and with only 6 people, including our CEO, Brittany Gragg, we were humble, hungry, and had a vision in mind.
GLR Marketing commits to service, quality, and growth. As communication goes more online and less in-person, GLR Marketing believes now more than ever that follow through and authenticity is key. The difference a genuine smile and handshake can make Is astronomical; clients trust our relationship-based sales approach especially because we have the numbers to back it up. Since opening, we have doubled our client’s target goals and help them acquire more long-term happy customers than their competition.
What sets our team apart from other sales firms is our service to our people and dedication to expansion. To intrinsically motivate our team to be the best version of themselves and deliver their best efforts on a daily basis, we link our success as a firm to the success of our team and each individual team member. If our team isn’t seeing constant development, if they are not learning and we are not adding value to their lives, then we aren’t fulfilling our duty as a company.
GLR Marketing appreciates our team’s relentless attitude and vow to give 100% to every team member who gives 100% to us. We celebrate the small victories and believe in constant and never ending improvement.
If you are going to do something, you might as well do it the best you can. Be two feet in and invest your heart and passion into being your finest version.