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Engineer Computer Systems Support

Tata Consultancy Services Ltd

West Chester, PA

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JOB DETAILS
SALARY
$60,000–$65,000 Per Year
SKILLS
Analysis Skills, Audiovisual, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, Computer Maintenance, Computer Systems, Customer Support/Service, Desktop Administration, Desktop Hardware, Desktop PC, Documentation, ITIL (IT Infrastructure Library), Identify Issues, Legal, Loan Funding, Manufacturing Data Management, Microsoft Product Family, Mobile Devices, Network Connectivity, Peripheral Hardware, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Student Loans, Systems Administration/Management, Systems Engineering, Technical Support, User Interface/Experience (UI/UX), Videoconferencing, Writing Skills, iOS
LOCATION
West Chester, PA
POSTED
4 days ago

Must Have Technical/Functional Skills

  1. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.

  2. Communication: Excellent verbal and written communication skills to interact effectively with users and team members.

  3. Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.

  4. AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.

  5. Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial.

  6. Customer Service Skills: Strong customer service orientation to provide a positive user experience.

  7. Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort.

Roles & Responsibilities

  1. Technical Support: Provide technical assistance to users experiencing hardware and software issues.

  2. Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices.

  3. Troubleshooting: Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity.

  4. User Training: Train users on new technologies and provide guidance on best practices.

  5. Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed.

  6. Collaboration: Work closely with other IT teams to resolve complex issues.

  7. Conference Room Support: Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment is functioning properly before meetings and provide on-the-spot technical support during meetings.

  8. iOS Device Support: Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions.

Salary Range: $60,000- $65,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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About the Company

T

Tata Consultancy Services Ltd