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Director of Strategic Initiatives

CASA

Raleigh, NC

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JOB DETAILS
SKILLS
Alliance/Partner Management, Alliance/Partner Marketing, Brokerage, Business Administration, Communication Skills, Driver's License, Facilities Management, Finance, Financial Operations, Financial Reporting, Funding, Fundraising, Leadership, Lift/Move 25 Pounds, Maintain Compliance, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Operations, People Management, Performance Management, Physical Demands, Policy Development, Preventative Maintenance, Problem Solving Skills, Process Improvement, Property Maintenance, Property Management, Real Estate, Real Estate Development, Regulatory Compliance, Regulatory Requirements, Rentals, Service Delivery, Staff Development, Strategic Planning, Team Lead/Manager, Time Management
LOCATION
Raleigh, NC
POSTED
4 days ago

Summary: The Director of Strategic Initiatives is a senior leadership role responsible for driving operational excellence and advancing CASA’s innovative housing model. This includes oversight of Studios at 2800, a hotel-to-housing initiative operated in partnership with Junction Point LLC and the City of Raleigh, as well as third-party management partnerships with White Oak and Tiny House Village.

This role leads day-to-day operations across multiple sites, ensuring high-quality service delivery, regulatory compliance, and strong stakeholder collaboration, while supporting long-term strategic growth and housing stability outcomes.

Key Responsibilities

Leadership & Operations

  • Lead, supervise, and develop on-site staff, including hiring, training, scheduling, and performance management
  • Oversee daily operations at Studios at 2800 and provide oversight for third-party managed sites (White Oak and Tiny House Village)
  • Implement systems and processes to improve efficiency, accountability, and service quality

Property & Resident Management

  • Manage the full resident lifecycle: leasing, move-ins, rent collection, re-certifications, and lease enforcement
  • Ensure consistent service standards across all CASA-managed and partner sites
  • Address resident concerns using a trauma-informed, solutions-focused approach

Compliance & Reporting

  • Ensure compliance with all funding and regulatory requirements (HOME, Targeted/Key, RCRS, HUD)
  • Develop and maintain policies aligned with fair housing laws and CASA standards
  • Oversee accurate and timely reporting (occupancy, rent, re-certifications, etc.)

Strategic Initiatives & Growth

  • Identify and evaluate real estate and programmatic growth opportunities
  • Support expansion of CASA’s portfolio, including third-party management partnerships

Collaboration & Partnerships

  • Serve as liaison with Junction Point LLC, City of Raleigh, White Oak, and Tiny House Village
  • Strengthen and manage third-party partnerships to ensure alignment with CASA standards
  • Collaborate with internal teams: BHIT, Fund Development, Real Estate, and Finance

Facilities Coordination

  • Partner with Maintenance to ensure timely repairs, preventative maintenance, and property upkeep

Additional Duties

  • Support organizational initiatives and events
  • Perform other duties as assigned

Supervisory Responsibilities

  • Directly supervises approximately 6 employees
  • Responsible for hiring, training, performance management, and staff development

Qualifications

Education & Experience

  • Bachelor’s degree in Hospitality, Business Administration, Property Management, or related field (preferred)
  • 5–8 years of progressive experience in property management, hospitality, or supportive housing
  • Experience managing multi-site operations and/or third-party partnerships preferred
  • Equivalent combination of education and experience will be considered

Certifications & Licenses

  • Valid driver’s license required
  • Broker-in-Charge (BIC) License preferred (or ability to obtain)
  • Fair Housing or Property Management certification preferred

Core Competencies

  • Strong leadership and team management
  • Excellent communication and stakeholder engagement
  • Experience managing external partnerships
  • Knowledge of fair housing and HUD programs (HOME, Section 811)
  • Strategic thinking with strong execution skills
  • Problem-solving and organizational excellence
  • Commitment to CASA’s mission

Technical Skills

  • Microsoft Office Suite (Word, Excel, Outlook)
  • Property management systems (RCRS, HMIS, Podio, ShareFile preferred)
  • Financial and operational reporting

Work Environment & Physical Demands

  • On-site role with responsibilities across multiple housing locations
  • Regular standing, walking, and computer use
  • Occasional lifting up to 25 lbs
  • Moderate noise environment; occasional outdoor exposure

Why Join CASA?

Join a mission-driven organization dedicated to providing access to stable, affordable housing. This role offers the opportunity to lead innovative housing solutions while expanding impactful community partnerships.

About the Company

C

CASA