Director of Quality

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Quality Director provides leadership to Quality Engineers and support Quality Staff, in addition to cross-functional leadership or direct oversight where the size and scope of the site is above average. This role serves as a subject matter expert (SME) with a Quality focus across applicable disciplines, operating at an operational level with site-focused project development. Responsibilities include influencing and resolving escalations with customers up to and including Tier 1 levels, as well as providing strategic, technical, and project management support at the site level for Quality and other functional initiatives. The goal is to reduce the cost of poor quality (COPQ) and optimize Quality Management System (QMS) processes.

DUTIES AND RESPONSIBILITIES include, but not limited to:

• Lead and manage Quality/functional personnel to meet site and, where applicable, regional goals and targets across functions.
• Act as a decision-maker for technical teams, prioritizing customer interests while collaborating with financial teams on talent assessment and key quality initiatives.
• Provide guidance and mentorship to site-level Quality team members, advising on activities that affect operational, internal and external product and customer outcomes.
• Act as an SME across multiple Electronic Manufacturing Service (EMS)/QMS/assigned functional areas, offering credible support to customers and suppliers to ensure projects and products meet quality and manufacturing standards.
• Influence site business improvements, regulatory compliance, continuous improvement efforts, and customer support initiatives.
• Maintain and enforce control over Regulatory Agency requirements (e.g., UL, FDA, FM, CSA) and certifications/standards (ISO 9001, ISO 13485, AS 9100, IPC workmanship standards).
• Apply Lean Manufacturing and Six Sigma methodologies to drive process improvement and efficiency.
• Manage Key Performance Indicator (KPI) metrics such as customer complaints, factory yields, and supplier acceptance rates.
• Foster collaboration with site Quality leaders, regional Quality leaders, and external stakeholders to resolve issues and promote innovation.
• Contribute to site budgeting processes, continuous improvement initiatives, and site personnel performance, including headcount modelling.
• Serve as a member of the Site Leadership Team, aligning with the organization's vision and strategy.
• Some travel between business units, customers, and suppliers as required.
• Other duties and responsibilities as assigned.

QUALIFICATIONS:

• Bachelor's Degree required in Quality or Technical Discipline / Master's Degree in related discipline preferred
• Minimum 10 years of relevant Quality experience in electronics manufacturing or Medical Device/A&D environments, with at least 5+ years in Quality management/leadership roles.
• Lean Six Sigma Belt and/or American Society of Quality (ASQ) certifications (e.g., CQE, CMQ/OE) preferred.

SKILLS REQUIRED:

• Expertise in ISO 9001, ISO 13485, AS 9100, and FDA 21CFR820 compliance.
• Proficiency in Lean methodologies, continuous improvement, and Statistical Process Control (SPC) implementation.
• Advanced knowledge of Microsoft (MS) Office Suite, especially Excel.
• Strong problem-solving skills with experience in systemic issue resolution, root cause analysis, and corrective/preventive actions.
• Excellent communication and presentation skills adaptable to various organizational levels.
• Ability to manage multiple projects and deliver results on time in a matrixed, global environment.
• Proven leadership in fostering collaboration, coaching, and mentoring teams.

WORKING ENVIRONMENT CONDITIONS

Physical and/or Mental Demands

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel office equipment, objects, tools, or controls. The employee is regularly required to stand; walk; reach with hands and arms; and occasionally stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, and occasionally up to 40 pounds.

Specific vision abilities required by this job include close vision, color vision and identification, peripheral vision, depth perception, and the ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential and nonessential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

The working environment is generally clean; however, this position may be exposed to occasional dust, metals/solder occasional exposure to high noise levels from operating machines or physical hazards from moving equipment and machine parts. The employee must wear designated Personal Protective Equipment (PPE) and/or electrostatic dissipative protection where required. Otherwise, office/business casual attire, consistent with site specific safety guidelines is appropriate.

In compliance with pay transparency requirements, the anticipated starting pay for new hires for this position is between $130,000-$170,000 USD per year. Full-time employees are also eligible for performance-based bonuses and benefits. This is not a guarantee of compensation or salary, as a final offer amount may vary based on factors including but not limited to experience, education, location, and shift. The specific programs and options available to an employee may vary depending on the date of hire, schedule type, and hours worked.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Creation Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you require any accommodations to complete the application process or need the job posting in an alternative format, please email Accessibility@creationtech.com. You will be connected with our Talent Acquisition team.

If you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially.

Canada: Title for the position will be in accordance with applicable national and local laws.