Location: Fort Worth, TXEmployment Type: Full-TimeCustomer Service SupervisorSerenity Healthcare is expanding, and we're building out our member support leadership team. We're looking for a Customer Service Supervisor who knows how to run a high-performing call floor — someone who leads from the front, develops their team daily, and doesn't let standards slip when things get busy. If your background is in call center operations, you already speak our language.Your Day-to-DayOversee a team of employees handling high-volume inbound and outbound callsDeliver consistent, specific coaching that moves performance metrics in the right directionReview call recordings and CRM reports to spot trends, address gaps, and recognize winsStep in on escalated calls with a calm head and a clear path to resolutionOwn your team's numbers — schedule adherence, quality scores, appointment conversion ratesFacilitate structured daily huddles, weekly one‑on‑ones, and formal performance reviewsCoordinate with internal operations and scheduling teams to keep handoffs clean and service levels on targetBuild and protect a team culture where accountability and support exist in equal measureWhat You Bring To The Table1+ year leading a call center team in a supervisory capacityHospitality, upscale retail, or service management experience is a genuine advantage — those environments build the instincts this role demandsA track record of developing people without compromising on standardsYou run a tight ship — organized, data‑informed, and consistent shift to shiftDirect communicator who stays level when the floor gets loudYou measure success by your team's outcomes, not just your own effortCompensation & BenefitsCompetitive salaryMedical, dental, and vision coverage — Serenity covers 90@1(k) retirement plan10 PTO days to start, 15 after your first year, plus 10 paid holidaysReferral bonuses for top performers who recruit great talentDefined growth path in a company that is scaling quicklyAbout Serenity HealthcareSerenity Healthcare uses advanced, evidence‑based technology to deliver care that works — especially for members who haven't found success with traditional options. We're a metrics‑driven, fast‑moving organization that expects a lot from our leaders and gives a lot back. If you've built your career in environments where the details matter and the standard is always excellence, this is a natural next step.Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.#J-18808-Ljbffr