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Customer Service Specialist

Pridestaff

Richardson, TX

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JOB DETAILS
SALARY
$45,000–$48,000 Per Hour
SKILLS
Business Skills, Communication Skills, Customer Satisfaction, Customer Support/Service, Data Entry, Electricity, Electronic Data Interchange (EDI), Email Management/Administration, Field Sales, Inside Sales, Interpersonal Skills, Manufacturing, Manufacturing Technology, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Multitasking, Negotiation Skills, Onboarding, Order Management, Order Processing, Organizational Skills, People Management, Presentation/Verbal Skills, Process Improvement, Product Pricing, Purchasing/Procurement, Time Management, Typing, Writing Skills
LOCATION
Richardson, TX
POSTED
1 day ago
Job Title: Customer Service Specialist

Location: Richardson, TX

Position Type: Temp-to-Hire

Compensation: $45,000 - $48,000/year ($21.00 - $23.00/hour, DOE)

Schedule: Hybrid flexibility available post-training!
  • Training Period (First 90 days): On-site Monday - Friday, 9:00 AM - 6:00 PM.
  • Post-Training: Flexible hybrid schedule (typically a 3-day office / 2-day home split) with hours varying between 8:30 AM - 5:30 PM or 9:00 AM - 6:00 PM based on business needs.

Position Summary

As a Customer Service Representative, you will be the core communication link between customers, field sales, distribution, purchasing, and manufacturing. You will manage customer inquiries, process complex orders, and resolve requests to maintain the highest levels of customer satisfaction. This role requires a blend of strong business acumen, an exceptional service mindset, and a desire for long-term professional growth.

Main Job Duties:
  • Customer Communication: Provide pricing, product availability, and scheduling information via professional written and verbal communications. Suggest alternative or additional products/services to meet customer needs.
  • Order Management & Backend Maintenance: Process incoming orders via email, telephone, Fax, and EDI. Track order activity, expedite high-priority deliveries, and proactively alert appropriate staff of potential delivery bottlenecks.
  • Process Improvement: Foster open communication internally and externally; champion creative changes to improve team efficiency and service levels. Participate in special projects as assigned.
  • Continuous Learning: Complete specific department training modules to develop a deep understanding of our client's technical product catalog, processes, and protocols. Provide guidance and onboarding support to newer team members over time.
  • Account Support: Support committed accounts and sister companies to ensure seamless, complete solutions/resolutions to business and delivery issues (including monthly EDI responsibilities).

Required Skills & Experience:
  • Education: Bachelor's degree in Business (or a related field), or an equivalent blend of education and professional experience.
  • Experience: Minimum of 2 years of experience in customer service or inside sales, ideally within a manufacturing or technical service environment.
  • Technical Aptitude: Knowledge of basic electrical concepts is a major plus. Proficiency with standard office software (Word, Excel, PowerPoint, email, and meeting management platforms) is required.
  • Data Entry Accuracy: Must be able to demonstrate a typing speed of 50 WPM with a keying accuracy rate of 99.75%.
  • Soft Skills: Exceptional interpersonal, negotiation, and written/verbal communication skills. Strong email etiquette is essential.
  • Operational Skills: Ability to thrive in a high-volume, fast-paced environment. Must possess excellent organizational, multitasking, and time-management skills.

Compensation / Pay Rate (Up to): $45,000.00 - $48,000.00

About the Company

P

Pridestaff

We make it all about you. Our focus is to “Consistently Provide Client Experiences Focused on What They Value Most”. We operate on three fundamental principles: exceptional client service, quality candidates, and a great marrying of the two. PrideStaff does this by tracking and measuring our performance in the following ways: 1) We track results We proudly follow the NetPromoter methodology by continually measuring, tracking & responding to feedback. In addition to industry-best NPS scores, we are consistently recognized with “best of the best in staffing” awards from the American Staffing Association. We are recognized in Forbes Magazine 2) We make it personal We don’t believe in cookie cutter solutions or that all clients are alike. We treat each Client and Candidate as the individuals that they are. 3) We build loyalty The core of PrideStaff’s success is relationships with candidates we place. Our candidates are crucial to delivering our Mission & they deserve to be treated fairly during the employment process. 4) We celebrate success PrideStaff has received the staffing industry’s highest honor for client service: the Best of Staffing award from Inavero, Inc., our industry's leading provider of independent client & job candidate surveys. This award is earned by fewer than 1% of the top firms in North America.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Business Services - Other
WEBSITE
https://www.pridestaff.com/

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