Seeking a Customer Service Representative with 2+ years of industrial repair or distribution experience and strong customer service skills in a manufacturing environment.
Responsibilities include handling inbound calls regarding order status, pricing, availability, and delivery, as well as developing customer knowledge and coordinating internal resources to meet customer needs.
Must be proficient in Microsoft Office, email, and vendor pricing programs, with excellent communication and problem-solving abilities.
Key duties involve processing orders, quotes, returns, interpreting pricing structures, and supporting sales efforts by identifying upselling opportunities.
Basic understanding of company products, services, and internal procedures is required.
Commitment to diversity and equal opportunity, with accommodations available for applicants with disabilities.