The Junior Customer Service Representative provides entry-level technical support in a government setting, handling incident logging, troubleshooting, and user assistance for IT services.
Key duties include initial triage, documenting requests, following escalation procedures, guiding users through basic tasks, ensuring security compliance, and maintaining knowledge base resources.
Qualifications include an associate's degree or relevant experience, foundational IT support knowledge, and strong communication skills.
Preferred qualifications are a bachelor's degree, certifications like CompTIA A+ or ITIL, and experience with ITSM tools or federal environments.
The role offers a pay range of $20.83 - $26.25, with a commitment to equal employment opportunity and reasonable accommodations.
Physical requirements and disclaimers are included to outline job expectations.