The Junior Customer Service Representative provides entry-level technical support in a regulated government setting.
Key tasks include troubleshooting end-user issues with workstations, software, and accounts, logging incidents, following escalation procedures, and guiding users through common tasks while maintaining security protocols.
Requires an associate’s degree or relevant experience, with 0-3 years in IT support, familiarity with ITSM tools, and strong communication skills.
Preferred qualifications include a bachelor’s degree, certifications like CompTIA A+, and federal IT environment experience.
The role involves managing a ticket queue, documenting support activities, and adhering to security standards.
Compensation ranges from $20.83 to $26.25 per hour, with policies emphasizing equal opportunity and accommodations for qualified individuals.