Seeking a Customer Service Representative / Sales to serve as a liaison, providing product and service information, answering questions, and resolving customer issues efficiently. This hourly role includes commissions based on orders.
Ideal candidates are patient, empathetic, communicative, and skilled in problem-solving and multi-tasking. Responsibilities include managing high call volumes, assessing customer needs, building trust, providing accurate information, handling complaints, maintaining records, and engaging customers beyond expectations.
Requirements include proven customer support or client service experience, a track record of exceeding quotas, strong phone and active listening skills, familiarity with CRM systems (e.g., P21 is a plus), excellent communication, adaptability, technical aptitude, and a high school diploma. The role aims to ensure excellent service standards and high customer satisfaction.