Call Centers, Call Monitoring, Communication Skills, Computer Systems, Customer Support/Service, Health Plan, High School Diploma, Maintenance Services, Microsoft Office, Multitasking, Performance Metrics, Team Player, Time Management
We are seeking a Customer Service Call Center Agent for our Dispatch/Roadside department.
- Assist customers in need of roadside assistance by coordinating with service providers in a fast-paced environment.
- Handle inbound and outbound calls professionally, providing exceptional service and timely updates.
- Use computer systems to track and document calls, escalate issues as needed, and manage service requests efficiently.
- Maintain a positive attitude, demonstrate strong communication skills, and follow company policies.
- Meet performance metrics, multitask, and work collaboratively in a team setting.
- Qualifications include high school diploma or equivalent, customer service experience preferred, proficiency with MS Office, and a professional demeanor.
Benefits include stock ownership, health plans, 401K, perks, career growth, and a supportive work culture.
Location: Boca Raton, FL.