Bilingual (English and Spanish) Customer Service role focused on maintaining strong customer relationships by handling inquiries related to billing, payments, product orders, and pickups with professionalism and accuracy. Responsibilities include responding promptly via phone, email, or mail, processing requests and credits, researching issues, and suggesting process improvements. Requires strong communication, organizational skills, and proficiency with Windows, Outlook, Word, Excel, and related systems. Ideal candidates have a high school diploma or equivalent, six months of customer service experience, typing skills of at least 40 wpm, and the ability to manage multiple priorities. Offers benefits such as health coverage, retirement plans, tuition reimbursement, and more. Committed to diversity and equal opportunity, fostering an inclusive work environment. This role may include workplace accommodations and is subject to change based on business needs.
Since we began in 1989, Stericycle has become a leading provider of regulated medical waste management services in North America, the UK, Brazil, Argentina, Chile, Ireland, Romania, Portugal, Spain and Japan, but medical waste disposal was just the beginning. We're constantly seeking to develop new services to help our customers. We are also the leading processor of product recalls and retrievals in the U.S., the leader in communication services for the healthcare field in the U.S., and a leader in the emerging field of "green" sustainable solutions for multiple waste streams and unsalable inventory for hospitals, manufacturers and retailers. In total, we serve over 575,000 customers on four continents.
Throughout our company's history, we've focused on our customers, regulated industries, education, and sustainability — all in support of our core purpose to help our customers fulfill their promise by providing solutions that protect people and brands, promote health, and safeguard the environment.