The Customer Service Representative interacts with customers via phone and email to address inquiries, process orders, and provide product and clinical procedure information.
They troubleshoot technical issues, handle complaints, and collect customer feedback to improve service.
Responsibilities include explaining product usage, directing customers to online resources, and developing helpful content.
Requirements include a HS diploma, 1-3 years of customer service experience, strong communication skills, proficiency in MS Word and Excel, attention to detail, and bilingual skills preferred.
Hours are 40 per week, with potential overtime. Compensation ranges from $22.00 to $25.00 per hour, with benefits and performance bonuses possible. The role is based in Jackson, Michigan.