Business Growth, Communication Skills, Consumer Branding, Customer Escalations, Customer Relations, Customer Retention/Renewal, Customer Service Operations, Customer Support/Service, Data Entry, Develop and Maintain Customers, Maintenance Services, Multitasking, Organizational Skills, Problem Solving Skills, Sales Management, Startup
LOCATION
Los Angeles, California
POSTED
11 days ago
About Us
We work closely with startups, growing businesses, and established brands to create user-focused digital solutions that are functional, visually compelling, and built for long-term growth. From concept to launch—and beyond—we become your digital partner.
Overview:
We are hiring a professional Customer Account Representative to assist clients with account management, service updates, and customer support operations.
Key Responsibilities:
Assist customers with account-related inquiries and service requests
Maintain and update customer account records
Provide information about products, services, and account options
Resolve customer concerns and escalate issues when necessary
Support customer retention and relationship-building efforts
Track customer interactions and account activity
Qualifications:
Strong communication and customer service skills
Professional and organized demeanor
Problem-solving and multitasking abilities
Basic computer and data entry proficiency
Previous customer service experience is a plus but not required