Analysis Skills, Call Center Management, Change Requests/Orders, Communication Skills, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Management, Data Analysis, Onboarding, Performance Metrics, Problem Solving Skills, Quality Assurance, Sales Management, Service Delivery, Service Level Agreement (SLA), Staff Development, Up-Selling
Seeking a Client Services Manager to serve as the primary contact for client accounts in a fast-growing tech-enabled BPO company.
Responsibilities include:
- Managing client relationships, expectations, and service delivery aligns with SLAs and KPIs.
- Conducting business reviews and performance presentations.
- Collaborating with operations and QA teams to resolve issues and implement improvements.
- Identifying growth and upselling opportunities.
- Overseeing onboarding, transitions, and change requests.
- Monitoring client satisfaction and addressing concerns proactively.
Ideal candidates have a Bachelor's degree, 3+ years in client service or account management, strong communication, and data analysis skills. Familiarity with CRM tools and managing multiple accounts is preferred.
Offering competitive pay, benefits, incentives, and growth opportunities in a diverse, inclusive environment. Physical, background, and drug screening required. Apply now to join a dynamic organization committed to employee development and success.