DefinedTalent, a partnership-driven professional talent services agency, is seeking a Community Manager for a client in Newark, NJ. Our client leverages data-driven strategies and industry expertise to connect talent with organizational needs, supporting workforce and engagement initiatives across the Information Technology and Services sector.
This role is pivotal in managing and growing a vibrant survey participant community, ensuring high engagement and retention. You will act as the bridge between participants, internal analytics teams, and client-facing stakeholders, helping translate community feedback into actionable insights.
Key responsibilities include:
Manage and grow a survey participant community to drive engagement and retention
Run outreach campaigns and incentive strategies to increase participation
Follow up with non-responders and monitor community health metrics
Oversee live surveys to ensure participant clarity and positive experience
Track response trends and address participant questions or concerns
Evaluate feedback quality and escalate issues as needed
Collaborate with data and analytics teams to analyze engagement metrics and identify behavioral patterns
Prepare summaries and insights for client review
Represent the participant voice internally and facilitate communication between participants, analytics, and client stakeholders
Requirements
3+ years of experience in community management, customer success, research operations, or a closely related role
Experience managing and growing an online or offline community with measurable engagement and retention outcomes
Experience running outreach campaigns to drive participation (such as email, SMS, in-app, or community posts)
Experience communicating with both consumers/end-users and business stakeholders
Experience presenting updates or insights to client-facing stakeholders
Authorized to work in the United States
Preferred Qualifications:
Experience developing or managing incentive-based engagement strategies
Hands-on experience using common survey tools or research platforms to launch and manage surveys
Hands-on experience with CRM and engagement tracking platforms
Experience working with survey programs, customer feedback programs, or market research/consumer insights
Experience analyzing user or community engagement behavior patterns to inform engagement strategy
Benefits
Competitive salary of $50,000–$70,000 (W2)
Healthcare stipend of $350/month for individual coverage
Paid time off and holidays
Opportunities for professional development and growth