BMV Branch Manager Associate

State of Indiana

Frankfort, IN

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JOB DETAILS

SALARY

LOCATION

Frankfort, IN

POSTED

30+ days ago

BMV Branch Manager Associate

Date Posted: Sep 15, 2025

Requisition ID: 465664

Location:

Frankfort, IN, US, 46041

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

+ Invest in our employees

+ Engage our customers

+ Provide sustainable systems

+ Embrace product innovation

Role Overview:

The Branch Manager Associate oversees and executes all aspects of branch operations. You will ensure staff compliance with State laws and agency policies and procedures. You will guide branch staff in responding to customers' licensing needs in a timely, safe, and secure manner. The Branch Manager Associate reports directly to the Regional Manager of branch operations.

This position will serve at the Frankfort BMV Branch Office. Your work schedule will be within these BMV branch hours:

+ Sunday: Closed

+ Monday: 9:00 am - 5:00 pm

+ Tuesday: 9:00 am - 5:00 pm

+ Wednesday: 9:00 am - 5:00 pm

+ Thursday: 9:00 am - 5:00 pm

+ Friday: 9:00 am - 5:00 pm

+ Saturday: Closed

Salary:

The salary for this position traditionally starts at $53,222.00.

Use our Compensation Calculator (https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/) to view the total compensation package.

A Day in the Life:

The essential functions of this role are:

+ Oversee day-to-day operations including branch opening and closing procedures.

+ Achieve results by maximizing productivity and analyzing customer volume to accurately forecast staffing needs.

+ Complete daily and weekly required reports and submit them to required lines of business.

+ Maintain effective working relationships with all lines of business.

+ Communicate and escalate property management issues.

+ Clarify, enforce, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.

+ Verify for accuracy and approve weekly payroll reports for each branch.

+ Provide best in class customer service and facilitate resolution for all customer issues.

+ Ensure training, development, evaluation, and discipline of branch staff is completed in accordance with agency policies and operating guidelines.

+ Conduct meetings with branch staff and attend required agency meetings.

+ Ensure the accuracy of customer transactions, reporting, deposit procedures and tasks associated with branch operations.

+ Maintain agency goal for Customer Experience Time.

+ Maintain effective levels of all BMV products and office supplies while monitoring and serialized inventory.

+ Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.

+ Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

The ideal candidate in this role should minimally have either

+ an Associate's Degree and 1+ year of experience, or

+ a High School Diploma or HSE diploma and 3+ years of experience.

Related certifications and coursework may be considered for education or experience.

+ Ability to interact and verbally communicate with diverse employees and customers, ability to communicate on a one-on-one basis and in groups.

+ Ability to manage people, experienced in managing people/teams

+ Ability to successfully address customer concerns.

+ Creative problem solving and utilizing good judgement

+ Ability to apply fundamental cash management and accounting principles.

+ Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems.

+ Ability to become proficient in the agency operating system.

+ Ability to multi-task in a fast-paced environment.

+ Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.

+ Ability to delegate work, set clear direction, and manage workflow.

+ Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.

+ Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

+ Three (3) medical plan options (including RX coverage) as well as vision and dental plans

+ Wellness Rewards Program: Complete wellness activities to earn gift card rewards

+ Health savings account, which includes bi-weekly state contribution

+ Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

+ Two (2) fully-funded pension plan options

+ A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

+ 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

+ Up to 15 hours of paid community service leave

+ Combined 180 hours of paid vacation, personal, and sick leave time off

+ 12 paid holidays, 14 on election years

+ Education Reimbursement Program

+ Group life insurance

+ Referral Bonus program

+ Employee assistance program that allows for covered behavioral health visits

+ Qualified employer for the Public Service Loan Forgiveness Program

+ Free Parking for most positions

+ Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.

About the Company

State of Indiana

A State of Opportunities! Indiana State Government is a goal driven, performance oriented, customer focused workforce. If you are looking to advance your career in a dynamic and energized environment, then we welcome you to explore opportunities within state employment. In joining our workforce, you will gain a rewarding experience working on behalf of Hoosiers to build a better Indiana.

No other organization can offer the diversity of careers, the upward mobility or the ability to change disciplines like the State of Indiana. Plus you'll find that enhancing your job description is something that is actually encouraged throughout the organization.

Indiana State Government has more than 70 state agencies and approximately 31,000 Full-Time Employees located throughout the state. Within our agencies we are proud to offer a diverse workforce and a variety of job categories that include: Architecture & Engineering, Clerical & Office Support, Education, Training & Library Science, Executive, Health Care, Human & Social Services, Information Technology, Law Enforcement and Public Safety, Legal, Accounting & Finance, Human Resources, Environmental & Natural Resources, Animal Health, Maintenance Trades, Biologic & Scientific, Transportation, Food Service, Administrative & Managerial.

To search for your next career opportunity with Indiana State Government, please visit our website at www.in.gov/spd.

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COMPANY SIZE

10,000 employees or more

INDUSTRY

Government and Military

WEBSITE

http://www.in.gov/spd