Bilingual Customer Service Representative – Banking {170179}

A-Line Staffing is now hiring a Bilingual Customer Service Representative – Banking in Lincoln, RI in a call center environment. This position would be working for a Fortune 500 financial institution and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this position, please apply directly to this job posting or email resume and job title to Jenise Nottage at

Compensation:

• The pay for this role is $26.00 per hour - biweekly
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
• Competitive benefits package including medical, dental, vision, PTO, and more

Highlights:

• This position is a direct hire opportunity with long-term career growth potential
• In-office position supporting collaboration, engagement, and professional development
• Multiple schedule options available including evenings and weekends
• No relocation or sponsorship available for this role

Available Schedules:

• Tuesday – Friday: 7:55 AM – 4:55 PM | Saturday: 8:55 AM – 5:55 PM
• Tuesday – Friday: 12:00 PM – 9:00 PM | Saturday: 11:00 AM – 8:00 PM

Responsibilities:

• Assist clients through inbound calls regarding credit and short-term lending needs
• Identify additional financial needs and recommend appropriate banking products and services
• Support customers with credit cards, lending solutions, checking accounts, and savings accounts
• Build and deepen client relationships through active listening and problem-solving
• Respond to customer questions and concerns while creating customized solutions
• Identify opportunities for referrals to additional lines of business
• Maintain compliance and manage risk in all customer interactions
• Provide a positive customer experience through professionalism, empathy, and strong communication
• Navigate multiple systems and technologies while handling client interactions efficiently
• Participate in ongoing coaching, training, and performance feedback initiatives

Requirements:

• Fluent in both Spanish and English (speak, read, and write) required
• High School Diploma or GED required
• Minimum 2 years of call center, customer service, banking, retail, or hospitality experience preferred
• Experience with sales, cross-selling, upselling, or referrals preferred
• Strong computer proficiency and ability to learn new systems quickly
• Excellent communication, organizational, and problem-solving skills
• Ability to work weekends and scheduled shifts as required
• Comfortable working in a fast-paced, performance-driven environment
• Strong attention to detail and client-focused mindset

Preferred Qualifications:

• Experience in banking or financial services
• Experience working in inbound or outbound contact center environments
• Experience as a Personal Banker or supporting high client volume
• Ability to support credit card and lending solutions

Education:

• Required: High School Diploma or GED

If you are interested in this position, please apply directly to this job posting or email resume and job title to Jenise Nottage at

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