Analysis Skills, Communication Skills, Computer Skills, Customer Support/Service, English Language, Equipment Maintenance/Repair, Gaming, Gaming Equipment, Organizational Skills, People Management, Presentation/Verbal Skills, Regulations, Sales Closing Skills, Surveillance, Table Games, Team Player, Transaction Processing/Management, Writing Skills
Table Games Assistant Shift Manager
Are you the type of person who enjoys providing a high-level of customer service?
Responsible for the leading the day to day operation of the Table Games Operation.
Role Responsibilities:
- Administers the entire operation of an assigned gaming area in compliance with Commission
- Safeguards assets.
- Oversees all transactions in gaming area and reports any outstanding or irregular play to the Table Games Shift Manager.
- Maintains integrity of equipment as well as replacement of damaged or defective cards/dice.
- Ensures proper Cash Transaction Reporting.
- Instructs subordinates in daily performance of their required duties. Reviews Table Games Supervisors and Dealers' progress and continues training through constructive instruction and
- Tracks and records proper win/loss figures of gaming area for Table Games Shift Manager and is responsible for scheduling team members for the appropriate table games.
- Communicates effectively on a professional level all pertinent gaming information to fellow team members.
- Handles guests' concerns quickly and efficiently.
- Signatory ability includes the following:
- Fill Request.
- Credit Request.
- Fill Slip.
- Credit Slip.
- Front Money/Marker Request.
- Markers issuance.
- Table Game Inventory form - opener and closer.
- Key logs as prescribed in ICS.
- Progressive Payout Slip.
- Card and Dice Inventory Log.
- Currency Transaction Report.
- Authority to issue complimentary services within approved guidelines.
- Error slips.
- Table ratings.
Access to restricted areas includes the following:
- Table game pit area.
- Cards and dice (storage and pit stands).
- Keys as prescribed in ICS.
- Automated system as required and authorized to perform job duties.
- Surveillance room.
- Guest Cash Transactions.
- Gaming Equipment Room.
Knowledge, Skills & Abilities
- Literate and fluent in English
- Demonstrated ability to communicate effectively, both verbal and written
- Demonstrated ability to deal effectively with employees at all levels
- Strong organizational and analytical skills
- Computer literacy
- Ability to handle complex and emotional issues
- Acts as a role model to other employees and always leads by example
- Adheres to all regulatory, company and department policies and procedures
- Must project professionalism and possess excellent verbal and written communication skills
- Professional appearance
- Team player
Education and Experience
- Bachelor's degree (or equivalent from a two-year college or technical school) or 3-5 years equivalent training/experience required.
- Minimum of five years table games experience with progressive supervisory/management experience required.
Required Certification/License
Ability to obtain a Gaming Occupational License within the State of Ohio