The Assistant Operations Manager supports club daily functions by assisting members/guests, ensuring proper check-in, and engaging with members to enhance satisfaction.
They resolve member concerns, monitor facility appearance, and oversee policies at front desk, kids club, and retail areas.
The role involves driving revenue through dues, retail, and ancillary sales, managing billing, inventory, and POS operations.
They promote merchandise, assist with promotions, and maintain a clean, organized environment.
Responsibilities also include staff supervision, enforcing policies, and ensuring systems and procedures are followed accurately.
Qualified candidates need strong customer service skills, a friendly attitude, and 2+ years experience in health club or related industries, with certifications like CPR/AED and state-specific licenses.
Physical ability to stand, lift up to 25 pounds, and perform duties is required.