The Assistant Operations Manager supports club operations by assisting members, handling inquiries, and ensuring a positive experience.
They promote member satisfaction, oversee facility appearance and equipment, and help meet revenue goals through dues, retail, and ancillary services.
Key responsibilities include resolving member concerns, supervising front desk and Kid's Club, managing inventory, enforcing policies, and ensuring system accuracy.
The role involves promoting merchandise, planning promotions, and maintaining a clean, organized environment.
Qualified candidates should have strong customer service skills, a friendly personality, and at least 6 months of related experience.
Requirements include high school diploma, CPR/AED certification, and physical ability to perform job duties.
Reporting to the Operations Manager, the role involves team collaboration and ensuring policy compliance.
As the leading trade association for the cleaning industry worldwide, ISSA is committed to helping its members change the way the world views cleaning. ISSA promotes the vision that cleaning is an investment in human health, the environment, and an improved bottom line.
The association’s more than 9,000 members include distributors, manufacturers, manufacturer representatives, building service contractors, in-house service providers, and associated service members. ISSA helps increase professionalism and member success by offering business tools, educational products, industry standards, publications, events, and legislative and regulatory services that specifically focus on the professional cleaning industry and the value it provides.