Assistant Guest Experience Manager

The Assistant Guest Experience Manager delivers bespoke, 5-star service, overseeing front office operations to ensure seamless, luxurious guest journeys. Supporting the Manager, this role leads team performance, curates high-touch guest interactions, and maintains elevated brand standards, focusing on personalized service and operational excellence

ESSENTIAL JOB RESPONSIBILITIES

• Elevated Arrival/Departure: Lead seamless, personalized check-in/check-out experiences, resolving issues with discretion and sophistication.
• Team Leadership & Development: Supervise, train, and mentor front desk staff to deliver impeccable service, aligning with luxury brand standards.
• VIP Guest Relations: Personally manage VIP, high-end guest needs, anticipating preferences to create memorable stays.
• Operational Excellence: Monitor guest service standards, ensuring high-touch interactions in line with luxury protocols.
• Cross-Functional Collaboration: Collaborate with Housekeeping, Concierge, and Maintenance to deliver tailored, cohesive service.
• Operational Audits: Conduct regular audits of systems (e.g., Opera) and protocols to maintain accuracy and brand alignment.
• Strategic Support: Assist in managing inventory, room blocking, and rate strategies to maximize revenue without compromising guest experience. 

REQUIRED QUALIFICATIONS

• Minimum of 2-3 years of luxury hospitality experience (Front Office/Guest Relations).
• Bachelor’s degree in Hospitality Management or related field preferred.
• Proven leadership skills, with a passion for cultivating a team that delivers high-end service.
• Exceptional interpersonal and communication skills; high emotional intelligence.
• Proficiency in luxury hotel systems (e.g., Opera, Golden, CORE) and MS Office.
• Attention to detail and a "solution-focused" approach to problem-solving.
• Flexibility to work varied shifts, including weekends and holidays. 

  
  

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods, maintaining a polished professional presence