Assistant Customer Service Team Lead - Malta

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Ballston Spa, NY

JOB DETAILS
SKILLS
Communication Skills, Customer Relations, Customer Support/Service, Expense Management, High School Diploma, Housekeeping/Cleaning, Maintain Compliance, Merchandising, Multitasking, Organizational Skills, Physical Demands, Regulations, Safety Compliance, Sanitation, Team Lead/Manager
LOCATION
Ballston Spa, NY
POSTED
Today

Responsible for supervising the Front End team to ensure fast, friendly customer service and adherence to policies.
Oversees checkout operations, bottle return, cleanliness, and safety of store areas.
Trains and manages cashiers, bottle associates, and clerks, ensuring proper scheduling and security.
Maintains accurate cash controls, supplies, and merchandising standards, while ensuring compliance with sanitation and safety regulations.
Supports expense management, including payroll and shrink control.
Ensures customer interactions are courteous, and associates ask for loyalty cards.
Requires strong organizational, communication, and multi-tasking skills, with 1-3 years related experience and a high school diploma.
Physical demands include standing, walking, bending, lifting up to 75 lbs, and exposure to various environments.
Uses equipment like registers, computers, cleaning tools, and phones.
Equal opportunity employer, considering flexible shifts and locations.

About the Company

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