Application Support Analyst

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline - Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

OVERVIEW

We are seeking a detail-oriented Application Support Analyst to maintain, troubleshoot, and enhance business-critical applications. This role ensures optimal system performance, minimizes downtime, and provides technical support to end users.

Salary: $55,000-$65,000

What You''ll Do:

• Provide technical support for business applications and systems
• Investigate, diagnose, and resolve application issues and incidents
• Monitor system performance and proactively identify potential problems
• Manage and respond to support tickets within agreed SLAs
• Perform root cause analysis and implement long-term fixes
• Collaborate with development teams to resolve bugs and deploy updates
• Maintain application documentation, user guides, and support procedures
• Support system integrations, APIs, and data workflows
• Assist with system upgrades, patches, and releases
• Ensure data integrity and security compliance
• Perform other job-related duties as assigned

What You Bring:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Experience in application support, IT support, or a similar role
• Strong troubleshooting and analytical skills
• Knowledge of SQL and database management
• Familiarity with operating systems (Windows/Linux)
• Experience with ticketing systems (e.g., ServiceNow, Jira)
• Understanding of ITIL processes (incident, problem, change management)
• Strong communication and customer service skills
• Experience with monitoring tools (e.g., Splunk, Dynatrace)
• Basic scripting knowledge (Python, Bash, or PowerShell)
• Knowledge of cloud platforms (AWS, Azure, or GCP)
• Experience supporting SaaS or enterprise applications
• Problem-solving mindset
• Attention to detail
• Ability to work under pressure and meet deadlines
• Team collaboration
• Adaptability and continuous learning
• Exceptional and proven customer service skills.
• Ability to troubleshoot and report on hardware and software problems.
• Understanding of wireless devices, and process to connect them to a wireless network.
• Excellent verbal and written communication skills.
• Outstanding organizational and time management skills.
• Well versed with Microsoft office Suite (Win and Mac versions).
• Strong and consistent work ethic.

#IND

CCS Offers:

• Competitive salaries
• Comprehensive benefits including:
• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Tuition reimbursement
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Company paid life Insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.com or 631-864-6699.