As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com
Career OpportunitiesSutherland Featured on Inc. 5,000 Index
Inc. has expanded its list of the nation's fastest-growing private companies, to create the first-ever Inc. 5,000 – and Sutherland makes the list.
The Inc. 5,000 includes the Inc. 500, but digs deeper to offer the most comprehensive look ever at the entrepreneurial engine driving the U.S. economy, and represents the 5,000 fastest growing companies in America. Sutherland is #4,035 on the list based percentage revenue growth from 2003 through 2006. To qualify, companies must have been founded and generating revenue by the first week of 2003, and therefore able to show four full calendar years of sales.
According to Inc, “These companies are the elite—a mere sliver of the seven million or so companies in the U.S. that have employees.”
To help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.
To be the premier and preferred provider of IT Enabled and Process Transformation Services in our chosen markets.
Our values help us drive our objectives and provide us with guidelines by which we achieve meaningful results. Our corporate values are guideposts to mark the path and guidelines within which we behave in our dealings with each other, our clients and the communities in which we operate. Only by maintaining this shared focus do we, as individuals, become a successful team, and Sutherland achieves its full potential.
We insist on open, honest and fair relationships with each other, our customers and business partners. We believe this is the only way to do business.
We will continuously strive to 'do the right thing' in support of our clients, fellow employees and all of our stakeholders. We will lead by example and set our standards high for others to follow..
We respect our employees and value their contributions. We are dedicated to creating a work environment that is professionally challenging and personally rewarding. We believe in teamwork, and as a team, delivering exceptional results to our clients and their customers. We are committed to the professional development of each person as they progress through their career at Sutherland.
We value our clients as business partners. We are dedicated to providing the highest quality of service to them and will treat their goals and objectives as our own. We will increase their competitive advantage by consistently exceeding expectations.
We foster innovation and will take personal risks to improve our service offerings. We will continuously strive to be the best in order to earn and securely maintain our leadership position as the premier provider of process transformation services.
CulturePreparation Tips What qualities make an applicant stand out from the rest? Successful applicants come to an interview well organized and dressed to impress. You should do your homework on the Company, the client and the position, and be able to speak intelligently about both what we do and what the position requires. Applicants must answer questions consistently. Our recruiting team is always watching for those who exemplify strong communication skills and the ability to interact professionally alongside others. Come prepared to provide examples of how you motivate yourself and others. Be willing to discuss initiatives and goals that you have achieved in the past. The desire to take on new challenges while providing flexibility and adaptability will translate to an applicant that stands out from the rest. The Interview Treat every interview as if it were the only one you will ever get with Sutherland and your only opportunity to convince the hiring manager that you are the best candidate for the position. Your internal application and résumé/CV (skills, experience, education) get you the interview. Your interview gets you the job. Develop two or three key messages and make sure your point is delivered. Setting Yourself Apart Success in interviewing involves being fully prepared. But it's more than that-you must stand out against other job candidates. What particular strengths make you uncommon? What makes you unique? What is your competitive differentiation? What is your unique value proposition? Be ready to differentiate yourself. Be ready to show your competitive advantage. Demonstrate enthusiasm for the job and show behavioral examples of how your drive has had a positive impact on results. If you want to rise above others with the same/better experience, skills, or education, you will need to work on developing a highly positive work attitude. Incorporate words like positive, passion, excellence, and my best into your interview language. Then show by your stories and examples how these characteristics are reflected in your life. Do Your Homework Learn as much as you can about the job, Sutherland and the leadership beforehand. Use this information to answer direct questions and to then segue into a discussion about your qualifications and fit. You need to be prepared to answer the questions "What do you know about this position within Sutherland?" and "Where do you want to go from here?" If you are serious about your application, do your best to acquire detailed information before your interview. Research should always be your first step. Gathering background information on the opportunity is a crucial element in successful interview preparation. Knowing as much as possible about the position's impact on company performance and future plans can make your interview more interactive and could be just the leg up you need. Interview Thank You (Letter or e-Mail) After your interview, be sure to write a thank you note to the interviewer. It gives you one more chance to remind the hiring manager about the special skills that you can bring to the position. It should include:
- Thank you for your time
- An expression of interest/enthusiasm
- Why you are a good fit (avoid restating your résumé, include important information not mentioned in the interview)
- What you can contribute
- Reference to points discussed during the interview
- Restatement of any follow-up agreement
The representative would handle incoming customer service inquiries and problems via the telephone; recording consistent problem areas with the intent of providing customer satisfaction and retention. Customer Service is the primary function but requires minimal selling or promotion of products or services.
Help Desk/Technical Support
The Help Desk Support Technician is responsible for answering/placing technical support calls from/for our clients' customers and providing technical assistance to the end user on applications or technologies that we are contracted to support. The Help Desk Support Technician is also responsible for accurate and efficient problem diagnosis and dispatching to other contracted service providers. The technician must remain informed and trained in current technology and have excellent customer service skills. The Help Desk Support Technician may also be responsible for up-selling on inbound support calls as well as making outbound calls to up-sell existing customers.
As a Sutherland Sales Representative, you will be responsible for:
Developing and growing customer relationships for technology services
Communicating important information to the customers on promotions, new products, etc.
Demonstrating professionalism by creating a positive image on behalf of our client.
Drive to results, meet or exceed quarterly/monthly quotas, and close sales.
Receives and/or places telephone calls which are basic and routine. Uses computerized system for tracking, information gathering, and /or trouble shooting. May answer inquiries, resolve problems, promote and sell products /services and/or enter or confirm sales. Requires limited knowledge of company, products, and/or services.
The Supervisor/Manager is assigned to a given team and is responsible for driving desired sales results in the highest quality manner with a strong attention to detail. This position also requires efficient use of various computerized customer management and data entry systems, basic knowledge of client products and services, and a complete understanding of the customer contact process. This position may require working in various locations, as well as a varied schedule/shift.
General Administration and Support
These positions will involve a broad range of responsibilities involving analysis, reports development, data entry, facilities, and infrastructure.