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Sitel believes that great customer experiences are powered by people who love what they do and where they work. By putting people first, we deliver great experiences every day. Our vast, diverse workforce serves 62 countries, whilst sharing one common passion - to make every customer experience memorable. Wherever they are, our dedicated people always speak the right language, so building trust and getting closer to your customers comes naturally.
Career OpportunitiesIf you would like to take your career further with a leading global business process outsourcing provider - take a closer look at Sitel. With our people-first culture and committed to continuous improvement and learning, we offer an exciting range of customer service center career opportunities in 108 worldwide locations. Whether we are looking for a customer service professional, a team manager, or a CEO, we actively seek and embrace one thing - diversity. We believe diversity and difference delivers world-class experiences for our clients - and a world-class career for our employees.
ServicesWith our extensive industry expertise, Sitel’s advisory services help you improve your internal operations, optimize your business results and enhance your customers’ experiences. We do this through a thorough analysis of your current operations, mapping your customer journey and exploring use of service channel strategies and associated tools that capitalize on the latest service processes and technologies. We then provide you with recommendations that focus on revenue optimization, customer effort planning, and improving total cost of ownership and net promoter scores – all backed by a sound business case. Because our primary offering is service delivery, we know what works and what doesn’t. As such, the benefit of working with Sitel advisory services is that we won’t make recommendations for your business unless we know they can be delivered…and we’ll put the full force of our engagement services to the test to ensure they are delivered.
Contact UsGlobal Headquarters
Two American Center
3102 West End Avenue
Nashville, TN 37203 USA
Phone: +1 615.301.7100
Toll-Free (in U.S.): +1 866.95.Sitel