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Quadax Inc.

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From the very beginning, Quadax has embraced innovation. The quest for new technologies, process improvements, and superior customer service has been a driving force since our founding in 1973. Although the healthcare billing industry has undergone staggering changes over the last thirty years, Quadax has continued to thrive because we understand what changes to build on and what should never change. Our commitment to delivering innovation, service, and value is steadfast, and that enduring commitment ensures our success as well as that of our clients.

Our locations in Ohio process more than 34 million electronic healthcare transactions per year. Our corporate operations center is in Fairview Park, just outside Cleveland, and satellite offices are in Beachwood, Westlake, Columbus, Norwalk, and Youngstown. Our greatest assets, though, are our 400+ dedicated employees.

Being a privately-held company gives Quadax the benefit of flexibility and agility. We can respond quickly to new industry challenges, always keeping in mind the importance of value and service to our clients. As the needs of the healthcare industry evolve, so does Quadax. We continue to explore new technologies and work toward increasing the functionality of our products with the goal of streamlining processes and reducing operating costs for our clients. We offer comprehensive solutions to hospitals, practices, and laboratories for managing accounts receivable, document imaging, electronic claims, and compliance issues. And we do it with the highest standards for excellence, integrity, and customer satisfaction.


Quadax is an Equal Opportunity Employer.

Our Mission

The mission of Quadax, Incorporated, is to create value for organizations in the healthcare industry through innovative business solutions built on superior technology and enhanced with excellent service.

Our People

The foundation for our success is the collective dedication, expertise, and integrity of our employees. Quadax employs specialists in these categories and more:

Customer Service
Service is the number one priority at Quadax. Our service representatives are in constant communication with clients, listening to their needs and concerns and developing appropriate responses. Clients can speak directly with a representative in our call centers, or for more involved issues, our service reps can travel to clients' sites.

Systems Analysts and Product Development
Our analysts and product developers design technologies that help clients maximize productivity and reduce expenditures. Since they work in-house, they are able to engineer solutions as the need arises and customize them for clients.

Programming and Interface Development
The software programmers make the designs a reality, and the interface developers integrate our software with clients' current business systems. Our large programming staff allows us to implement changes very quickly.

Quality Assurance
The Quality Assurance department rigorously tests our software before it is released to verify that it conforms to our high standards for functionality, usability, and reliability. They work closely with the technical staff and users to ensure business goals will be met.

The implementation staff is involved from the time a client first selects Quadax as their solution provider. They analyze the client environment and develop a system that optimizes workflow and resources. At implementation time, the team goes to the client's site to install the software, perform the initial configuration, and provide training.

Technical Support
We take a team approach to customer support, drawing on the expertise of many departments to solve problems. The support staff not only helps when issues arise, they also proactively design custom solutions for clients' unique requirements.

Technical Communication
Our technical communicators produce the software manuals, release notes, Web pages, getting-started guides, and more. Their job is to make the technology understandable to users.

Coding, Billing, and Insurance Follow-up
Our production staff consists of experts in healthcare billing and insurance. Certified coders are employed in accounts receivable management to ensure that maximum reimbursement is obtained for services performed.

Provider Relations
The Provider Relations department registers providers with insurance companies and assists with setting them up for electronic transactions.

Patient Advocacy
Patient advocates work directly with patients to help them make informed decisions prior to having a new, state-of-the-art test, and then guide them through the steps for obtaining payment from their insurance.

The compliance team ensures that our employees and technologies are in compliance with all state and federal regulations. Every employee is responsible for maintaining compliance in their daily jobs.

Non-Tobacco Use Policy

Quadax is committed to maintaining a healthy and productive working environment and workforce. In keeping with this commitment, effective May 1, 2009, to the extent permitted under applicable state and local laws and ordinances, Quadax will not hire persons who use tobacco products, including cigarettes, cigars, pipes or smokeless tobacco. Applicants will be required to provide a written certification regarding their status as nonusers of tobacco products, and will be subject to testing to confirm that status if hired.