Delivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.
Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 9000+ customer service professionals. The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.
In today’s global economy the search for new markets and ways to optimize customer experience is imperative. Business process outsourcing has emerged as a strategic way of keeping your business immune from the cost pressures and time demand of non-core business functions while focusing on these priorities.
Our global network of contact centers is a cost effective and strategic way to outsource your key customer management requirements to a partner with experience in supporting Fortune 100 companies. We are proud of our client’s engagements. We simply think differently about the way we service our client’s customers. We deliver reliable, consistent and predictable results. Period.
Career OpportunitiesThe brightest minds and the most dynamic people in the industry help us deliver exceptional customer experiences every day. As our clients’ brand ambassadors, our employees are provided the opportunity to elevate their sales, marketing, and relationship anagement expertise to new heights.
Careers at IBEX Global are carefully designed to encourage initiative and offer unlimited opportunity for growth. Our team of talented and motivated customer associates share a passion for success and our work culture rewards ingenuity and teamwork. This is the combination that has made us a leader in customer relationship management.
Industry SolutionsWhatever the industry or line of business you are in, we recognize that you share common business goals: to lower costs and enhance customer relationships. After working with hundreds of companies across multiple verticals we at IBEX Global have attained valuable insight into the various channels and touch points that our partners rely on to maximize their customer relationships.
However one size doesn’t fit all and we have developed domain expertise within each of the verticals we serve so that every solution is personalized and importantly, impactful. It’s this versatility that has helped our partners become market leaders.