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HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps to retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with about 40,000 employees in 65 worldwide locations delivering localized solutions. HGS, part of the multi-billion dollar Hinduja Group, has over four decades of experience working with some of the world's most recognized brands.


At HGS, we are proud of our highly motivated and competent global workforce hailing from diverse cultural and ethnic backgrounds. We are passionate about the development of our people. Our people are our biggest investment - they are the voice and heart of our business. And we are committed to realizing their potential through a combination of training, education and robust employment policies.

Our Misssion & vision & Values

Our Vision

To be a globally preferred business process transformation partner for our clients, creating value in their business through innovative outsourcing solutions.

Our Mission

Make our clients more competitive

Our Values

Seven values that weave the different cultures across HGS and its subsidiaries into one fabric