East West Bank has achieved success as a bank focused on the United States and Greater China markets. Our understanding of cultural and business practices on both sides of the Pacific is enabling a new generation of customers to seamlessly scale their business and investment opportunities between East and West.
East West Bancorp is a publicly owned company with total assets over $30 billion and is traded on the Nasdaq Global Select Market under the symbol “EWBC”. The Company’s wholly owned subsidiary, East West Bank, is one of the largest independent banks headquartered in California. East West is a premier bank focused exclusively on the United States and Greater China markets and operates over 130 locations worldwide, including in the United States markets of California, Georgia, Massachusetts, Nevada, New York, Texas and Washington. In Greater China, East West’s presence includes full service branches in Hong Kong, Shanghai, Shantou and Shenzhen, and representative offices in Beijing, Chongqing, Guangzhou, Taipei and Xiamen.
Our specialized skills, expertise and infrastructure provide our customers with superior access to unique opportunities and cultural, geographic and financial insight. If you’d like to be part of the team responsible for implementing our vision of being the premier financial bridge between East and West, we’d like to hear from you.
People and Culture
Our distinct corporate culture is a distinguishing factor, setting us apart from other organizations. At East West Bank, our culture fosters an entrepreneurial spirit, absolute integrity, and a commitment to honesty and openness. With a common goal of exceeding our customer's expectations while anticipating their needs, we empower associates to seek creative solutions and processes to constantly improve the customer experience.
We manage risk. It is the foundation of our success. Banking is a risk management business. Our long term success comes from recognizing risks and finding solutions to mitigate and overcome it.
We provide win-win relationships/superior service. It is the heart of our approach. We want to create and maintain relationships that are good for both the Bank and our customers – win/wins that are worthy of the highest level of service. To foster a culture and build a staff committed to win/win relationships, we are guided by our Customer Centrist Guiding Principles. All our associates from the CEO to an entry level associate are expected to live up to these principles in serving both external and internal customers.
We build core banking capabilities. It is the pillar of our success. Having strong core competencies built around a full array of products and services, as well as our internal processing capabilities and systems is essential. By continually innovating our technologies, systems and processes we gain a significant competitive advantage by delivering better, faster and more efficient services.
We grow cross-border banking. It is our point of differentiation. Our cross-border expertise sets us apart from the competition. We target small and middle market companies with investments and businesses that straddle the U.S. and Greater China. As a state charted bank and a U.S. bank, we are committed to serving our U.S. customers by offering banking solutions not only in the domestic market but in the Greater China regions. We are in the fortunate position of serving the world’s two largest economies, the U.S. and China. We are uniquely positioned to provide exceptional service to both countries with operations in the commercial centers of both countries. Furthermore, our staff’s deep expertise in both country’s cultures, languages, business practices and laws and regulations allows us to provide unparalleled support to our customers. Finally, our name says it all – East West Bank!
Our values serve as a compass for our actions and describe how we do things.
Absolute Integrity – Our actions will reflect our commitment to true honesty and openness. We will make decisions based on the best interests of the bank and its customers and will accept responsibility for our actions truthfully and candidly.
Customer Alignment – Our focus, first and foremost, is to meet customer expectations and anticipate their needs.
Creativity – We will empower associates to examine problems and processes in a creative manner, and to actively seek creative viewpoints and ideas from a variety of sources.
Respect and Fairness – We will treat everyone equally in a consistent manner. We will reward and recognize associates according to standard objectives of merit.
Unification – We will actively promote teamwork through open communication and through the soliciting of ideas and information throughout the bank.
Expertise and Professionalism – We will provide opportunities for individual and professional growth for all associates. We will commit to delivering banking products and services in the highest standards and quality. We will act with competence and pride, and will continually seek to improve our abilities and our bank.
Selflessness – We will act in a selfless manner by putting the interests of the bank ahead of our own and by proactively supporting one another in achieving great results.
Contact UsEast West Bank
135 N. Los Robles Avenue, 7th Floor
Pasadena, CA 91101