The Key to Outsourced Services and Support
Founded in 1988 as Professional Mailing and Distribution Services (PMDS), BrightKey is now a leading outsourced services and support company, providing a full range of services including call center and outbound telemarketing, warehousing and fulfilment, onsite mailroom, mail processing, strategic marketing, and more. Our clients and partners include associations and other non-profits, government, and corporations.
With headquarters in Annapolis Junction, MD, and more than 300 professionals nationwide, BrightKey applies best practices and a commitment to help clients and partners improve back-office efficiencies, provide exemplary customer service, and deliver excellent customer and member experiences.
In 2007, the company underwent an extensive rebranding process that led to the new name of BrightKey, one that embraces the company’s current and future business goals, broadened service offerings, and expanded markets. The company name comes from a quote from Benjamin Franklin: “The used key is always bright.” Nothing is more important to BrightKey than serving as a valued partner that can be trusted to handle a wide variety of outsourced functions.
To be the leading provider of exceptional service experiences to the customers, members, and employees of mission-driven organizations.
BrightKey equips associations, businesses, and government entities with industry-leading services that support publication, subscription, membership, certification, meeting, and strategic marketing programs. On-site staffing solutions encompass administrative support, mailroom management, and mail threat detection and containment. Whether delivering a single service or a complete, turnkey solution, we exceed client expectations with our flexible technology, commitment to customer service, and dedication to meeting business needs.
We bring value to every service we provide, from warehousing and fulfilment to turnkey member services, from staffing a government agency to strategic marketing.
We work together to provide an enjoyable work environment, where opportunities for our staff flourish as the company grows.
Integrity and accountability are integral to our culture. We own up to our mistakes and persist until we have fixed them. We celebrate our successes and make them repeatable.
BrightKey means reliability. We go the extra mile and take personal satisfaction in exceeding client expectations. We approach our work with flexibility.
We believe in listening, learning, and sharing our insights and best practices for the benefit of all of our clients.
We keep our eye on the future, understanding industry trends and the importance of investing in long-term relationships with our clients, our employees, and our partners.