At American Family Insurance, we are here to make your insurance experience easy and convenient. Rest assured that we'll take the worry away and we'll be here when you need us the most. Our 4,000 independent contractor agents are local, knowledgeable and trusted advisors who get to know you like family.
Be the most trusted and valued service-driven insurance company.
Our commitment to you is to be fair, helpful, caring and provide ease and convenience when working with us. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships.
An insurance policy is only as good as the company backing it up. At American Family Insurance, our financial stability has been proven by the unwavering support we've given our customers over the years.
At American Family Insurance, our corporate mission is to be the most trusted and valued service-driven insurance company and that vision is directly supported by our commitment to diversity. We're proud that the diverse backgrounds and perspectives of our employees lead to greater innovation and superior customer service.
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Our ValuesFor more than 80 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating you fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family.
American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.
CultureOperating States and Agents American Family Insurance and our agents serve the following 19 states: Arizona, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Nebraska, Nevada, North Dakota, Ohio, Oregon, South Dakota, Utah, Washington and Wisconsin. American Family Insurance has a network of approximately 4,000 agents that span the states we serve. Corporate Headquarters and Office Locations American Family Insurance corporate headquarters is located in Madison, Wisconsin. In addition we have regional offices in Madison, Wisconsin; St. Joseph, Missouri; Eden Prairie, Minnesota; Columbus, Ohio and Denver, Colorado. These teams help support claims, billing and service in your state.
At American Family Insurance, we are committed to providing our customers with the products they want and the service they expect. We pledge to be there for customers at their time of need, to treat them in a helpful, caring and fair manner, and to deliver services that are clear, easy to understand and convenient to use. We welcome people who share those values with us and who want to do and be their best. Under our roof you'll find the opportunity to do work that matters, to collaborate and learn, and to be rewarded for performance in a caring, inclusive environment that lets you balance work with life. Expect more at American Family Insurance - because American Family Insurance delivers more.
American Family Mutual Insurance Company and its Subsidiaries, American Family Insurance Company, 6000 American Parkway, Madison, WI 53783