Systems Technician (Computer and Mathematical)

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Modify and customize commercial programs for internal needs.

Oversee the daily performance of computer systems.

Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Inspect equipment and read order sheets to prepare for delivery to users.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Enter commands and observe system functioning to verify correct operations and detect errors.

Confer with staff, users, and management to establish requirements for new systems or modifications.

Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.