House Manager

Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.

Develop and implement policies and procedures for the operation of a department or establishment.

Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.

Greet and register guests.

Prepare required paperwork pertaining to departmental functions.

Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.

Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.

Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.

Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.

Perform marketing and public relations activities.

Assign duties to workers, and schedule shifts.

Interview and hire applicants.

Coordinate front-office activities of hotels or motels, and resolve problems.

Collect payments and record data pertaining to funds and expenditures.

Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.

Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.

Inspect guest rooms, public areas, and grounds for cleanliness and appearance.

Book tickets for guests for local tours and attractions.

Monitor the revenue activity of the hotel or facility.

Train staff members.

Manage and maintain temporary or permanent lodging facilities.

Confer and cooperate with other managers to ensure coordination of hotel activities.

Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.