Clerk (Office and Administrative Support)

Troubleshoot problems involving office equipment, such as computer hardware and software.

Monitor and direct the work of lower-level clerks.

Make travel arrangements for office personnel.

Complete work schedules, manage calendars, and arrange appointments.

Complete and mail bills, contracts, policies, invoices, or checks.

Answer telephones, direct calls, and take messages.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Deliver messages and run errands.

Train other staff members to perform work activities, such as using computer applications.

Compute, record, and proofread data and other information, such as records or reports.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Prepare meeting agendas, attend meetings, and record and transcribe minutes.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Inventory and order materials, supplies, and services.

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

Process and prepare documents, such as business or government forms and expense reports.

Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

Review files, records, and other documents to obtain information to respond to requests.