Training Officer (Protective Service)

Direct an organization's security functions, including physical security and safety of employees and facilities.

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Maintain order and protect life and property by enforcing local, tribal, state, or federal laws and ordinances. Perform a combination of the following duties: patrol a specific area; direct traffic; issue traffic summonses; investigate accidents; apprehend and arrest suspects, or serve legal processes of courts. Includes police officers working at educational institutions.

Directly supervise and coordinate activities of security workers and security guards.

Reports to the CEO and is a decision-maker for all operational processes. Proven experience as a director of operations or similar is required. Plans and forecasts the budget, hiring, and training needs of all employees under the operations department. Reviews the performance of senior employees like managers etc. and counsels them to help improve their performance. Implement a long-term strategy to ensure we are well stocked for all occasions while ensuring minimum inventory cost. Manage the approved budget, and work on system and process improvements to achieve greater profitability, reliability, and customer service. Negotiate key contracts and manage 3rd party vendors. Provide high-level leadership to the teams looking after facility management and all administrative tasks.

Helps to plan, implement, and maintain multiple initiatives. This role does not directly lead any project team rather it helps coordinate efforts of different projects. Work with teams and project managers to estimate budgets, set scope, define deliverables and timing for new projects. Manage all project teams for the highest productivity and improvise based on business needs. Predict, minimize, and mitigate any risks. Take daily updates of the projects to track the progress of each project. Work with a wide range of individuals, perform performance evaluation, apply change management principles and work on cross-project initiatives.

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.