Technology Analyst

Lead a technical team in owing all technical operations. Troubleshoot technical issues that pertain to software development, engineering, and product releases. Identify and fix technical issues. Assess and address user needs. Establish end goals. Update software and applications. Oversee system notifications and conduct security audits. Monitor and audit technical staff and conduct training, as necessary. Establish all technical requirements and run all resulting activities.

Business Operations: Use keen critical thinking skills to evaluate business processes to discover areas for improvement. Typically requires collaboration with key stakeholders, development of process-improvement procedures, and implementation of strategies to achieve desired outcomes. May also require project management and performance monitoring. Financial Operations: Employ strong analytical skills to evaluate financial data, identify financial performance trends, assess financial risk, and make recommendations. Typically requires creating financial models, forecasting budgets and expenses, and researching economic conditions.

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Research, design, and develop computer and network software or specialized utility programs. Analyze user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis. Update software or enhance existing software capabilities. May work with computer hardware engineers to integrate hardware and software systems, and develop specifications and performance requirements. May maintain databases within an application area, working individually or coordinating database development as part of a team.

Bachelor’s degree in computer science or information technology is required. Equivalent experience will be accepted in place of education. Provide helpdesk support including help with video communication systems, desktops, servers, laptops, and computer peripherals. Act as the point of contact for all IT-related queries within the organization. Respond to multiple requests a day and provide support in person and remotely. Test new IT equipment and sign off on their delivery receipts. Help with creating FAQs and technical onboarding of new employees to company software systems and hardware use. Able to set up new IT systems as per user requirements and recommend specifications of new IT systems to be procured based on job role requirements.

Install, configure, and maintain an organization's local area network (LAN), wide area network (WAN), data communications network, operating systems, and physical and virtual servers. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review system and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.

Create, modify, and test the code and scripts that allow computer applications to run. Work from specifications drawn up by software and web developers or other individuals. May develop and write computer programs to store, locate, and retrieve specific documents, data, and information.

Computer: Use hardware and software expertise to configure, install, and maintain computer networks. May require troubleshooting and repairing technical issues, providing end-user support, and applying best practices for data backups and system security. Mathematical: Develop software to model random or selective hypothetical and real-world problems and generate solutions. Typically requires use of programming language and coordination with researchers and other subject matter experts.

Analyze and coordinate the schedule, timeline, procurement, staffing, and budget of a product or service on a per project basis. Lead and guide the work of technical staff. May serve as a point of contact for the client or customer.