Technical Services Representative

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Sell services to individuals or businesses. May describe options or resolve client problems.

Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers.

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Implement the processes, and assist in developing further strategies and policies to ensure higher customer satisfaction and higher profitability. Manage the resolutions and billing team members and provide strategic support from time to time. Lead the operations team and identify opportunities to streamline processes. Work to create a better customer experience and speed up internal processes. Provide leadership to resolve all staff and customers' queries and concerns. Keep an eye on key accounts and manage them personally if needed. Manage the recruitment, training, and retraining of all team members.

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.