Technical Services Engineer

Engineering: Apply mathematical and scientific knowledge to design and ensure safe construction of buildings and equipment. Typical duties include coordinating with other construction-related parties, planning and scheduling projects, establishing inspection criteria, implementing strategies, and reviewing project execution. Strong focus on building safety codes and guidelines. May need to interact with clients. Architecture: Apply artistic, mathematical, and scientific concepts to design aesthetically appealing buildings or structures based on client needs and budget. Requires creating design plans manually and with the use of computer-aided design software, reading and interpretating technical documents, collaborating with contractors and engineers.

Analyze and coordinate the schedule, timeline, procurement, staffing, and budget of a product or service on a per project basis. Lead and guide the work of technical staff. May serve as a point of contact for the client or customer.

Maintain and repair equipment, machines, and other products. Conduct safety checks and quality assurance on all equipment. Effectively respond to service requests and provide clear client feedback. Oversee all corrective, preventative, and technical maintenance. Provide customer guidance addressing all questions, concerns and inquiries regarding service and maintenance.

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

Develop and execute software tests to identify software problems and their causes. Test system modifications to prepare for implementation. Document software and application defects using a bug tracking system and report defects to software or web developers. Create and maintain databases of known defects. May participate in software design reviews to provide input on functional requirements, operational characteristics, product designs, and schedules.