Program Coordinator (Business and Financial Operations)

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Analyze and coordinate the schedule, timeline, procurement, staffing, and budget of a product or service on a per project basis. Lead and guide the work of technical staff. May serve as a point of contact for the client or customer.

Helps to plan, implement, and maintain multiple initiatives. This role does not directly lead any project team rather it helps coordinate efforts of different projects. Work with teams and project managers to estimate budgets, set scope, define deliverables and timing for new projects. Manage all project teams for the highest productivity and improvise based on business needs. Predict, minimize, and mitigate any risks. Take daily updates of the projects to track the progress of each project. Work with a wide range of individuals, perform performance evaluation, apply change management principles and work on cross-project initiatives.

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Recruit, screen, interview, or place individuals within an organization. May perform other activities in multiple human resources areas.

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.

Provide high-level administrative support by conducting research, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.

Examine and validate data for accuracy and relevance utilizing varied statistical and analytical models. Liaise organization’s leadership to report and present data findings. Conduct research, collect, and analyze relevant information. Develop tools and protocols for collection of data to assure quality collection. Identify erroneous or questionable data via established and trusted protocols, methods, and procedures. Identify any problems with protocols and recommend course corrections.