Production Staff

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Oversee the manufacturing or service process to ensure product quality and adherence to occupational safety practices. Typically requires achievement of desired production or service levels, implementation of process improvement strategies, performance management, production schedule administration, and staff training. May be required to hire staff and interact with customers.

Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers.

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Analyze and coordinate the schedule, timeline, procurement, staffing, and budget of a product or service on a per project basis. Lead and guide the work of technical staff. May serve as a point of contact for the client or customer.

Set up, operate, or tend more than one type of cutting or forming machine tool or robot.

Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.