Planning Supervisor (Office and Administrative Support)

Work with a team of customer service professionals to create a culture of premium customer service. Provide resolutions to customer complaints while adhering to company policies and guidelines. Document and maintain a record of all customer complaints. Explain the company policies to customers concerning their queries and concerns. Work with team members and supervisors to resolve issues on the vendor end when needed. Handle a large number of requests per day on chat, email, or call. Maintain a pleasant demeanor and tone for the entire work shift.

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.