Patient Service Representative (Office and Administrative Support)

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.

Perform administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

This role works in the accounts and finance departments and deals with accounts receivable. Experience of working in accounts receivable is preferred. Basic working knowledge of accounting software is needed. Process all claims to ensure they are complete and sufficient as per company policies. Work to process the correct claims and add comments on incomplete/incorrect claims based on company policies. Maintain a strong follow-up on all claims within the billing process cycle time and reply to any queries. Coordinate with management and keep them up-to-date on major claims. Accounting and reconciliation of all processed claims into the relevant account.

Operate data entry device, such as keyboard or photo composing perforator. Duties may include verifying data and preparing materials for printing.

Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

Assist patients in obtaining services, understanding policies and making health care decisions.