Network Analyst

A bachelor’s degree in computer science or information technology is required. Equivalent work experience may be accepted in lieu of formal education. Assist in design, development, and practical implementation of networking systems based on the company’s needs. Maintenance and repair of existing networks and network infrastructure to ensure minimum downtime. Provide input for deciding specifications of new IT equipment to be bought and any replacements/upgrades for current infrastructure. Working knowledge of switching and routing is required. Monitor network health and recommend solutions in advance to prevent faults and increase capacity based on upcoming needs. Maintain the technical documentation needed for IT support technicians and team members.

Bachelor’s degree in computer science or information technology is required. Equivalent experience will be accepted in place of education. Provide helpdesk support including help with video communication systems, desktops, servers, laptops, and computer peripherals. Act as the point of contact for all IT-related queries within the organization. Respond to multiple requests a day and provide support in person and remotely. Test new IT equipment and sign off on their delivery receipts. Help with creating FAQs and technical onboarding of new employees to company software systems and hardware use. Able to set up new IT systems as per user requirements and recommend specifications of new IT systems to be procured based on job role requirements.

Use strong knowledge of statistics to process raw data and transform it into a creative format that allows for meaningful analysis. May require design and implementation of relational databases and collaboration with other interested parties to translate business objectives into workflows.