Marketing Communications Associate

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Plan, direct, or coordinate marketing policies and programs, such as determining the demand for products and services offered by a firm and its competitors, and identify potential customers. Develop pricing strategies with the goal of maximizing the firm's profits or share of the market while ensuring the firm's customers are satisfied. Oversee product development or monitor trends that indicate the need for new products and services.

Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers.

Examine and validate data for accuracy and relevance utilizing varied statistical and analytical models. Liaise organization’s leadership to report and present data findings. Conduct research, collect, and analyze relevant information. Develop tools and protocols for collection of data to assure quality collection. Identify erroneous or questionable data via established and trusted protocols, methods, and procedures. Identify any problems with protocols and recommend course corrections.

Communicate directly with existing and potential clients to understand their needs and make product or service recommendations. May need to make cold calls, assist in setting sales goals and strategies, handle complaints, and conduct negotiations.

Sell services to individuals or businesses. May describe options or resolve client problems.

Interact with customers, business executives, and stakeholders while managing and preparing sales reports. Responsible for identifying new business opportunities and assisting customers with their needs.